The Worst Service Ever

I created a Stash account for my mother and have been contributing money to it. She recently changed her phone number, and the only way to update it with Liberty/Stash is apparently through ***.

I emailed two weeks ago and followed up, with no response or acknowledgment. I also called ***, which was extremely difficult to get through to. When I eventually did, I was instructed to email copies of her ID and the required documents. We did exactly that, yet there has still been no acknowledgment or response.

This is a simple request that should not take weeks to action. At this point, should I have to take this to Twitter/X and publicly escalate the matter before someone attends to it?

Very disappointing customer service. I would seriously reconsider recommending Stash to anyone based on this experience.