The Deathly Silence

An 'irregularity' was discovered on plan # *** as far back as October 2014 and reported in writing on more than one occasion to Liberty.<br> Despite the occasional bleat of 'we're dealing with it' this matter is now unresolved and it is 4 months later.<br> Excuses range from 'we are experiencing high call volumes' to 'training', 'Xmas lunches', absenteeism & the usual claptrap nonsense that institutions expect clients to swallow.<br> Only the siphoning of charges and fees from the plan has been uninterrupted.