Thank you for your service.

I phoned through to Liberty customers service centre, requesting an immediate action to intercept a policy surrender. I had , a day before requested for this policy to be surrendered due to an emergency I had. The following day, after having sent, documents to surrender, help came, and had to revert to Liberty life to stop the surrendering process. I was received politely over the phone by a lady, named Tiisetso. She asked me to hold on while she went to double check how far the process was, regarding my policy surrender. I stayed on the line while she went to check, but my airtime got used up and the phone got cut. about ten minutes later, Tiisetso, called me back, and confirmed that she managed to stop the process of my policy surrender for me. I was just on time before they finalised. Just want to thank Tiisetso for the wonderful service, and for making sure that the call, that got cut, is concluded appropriately.