Terrible service/No feedback

I have been for a major medical procedure recently and have logged a Lifestyle/Disability claim with Liberty Life on the 25/02/25.Ever since logging this claim I had to phone and email in almost every day just to follow up on the status on this.You struggle getting hold of the claims assessor or the claims manager.You send countless emails phone messages but no one ever gets back to you .All I am asking is for simple feedback until this claim is finalized. My claim number is ***.After all the struggling I was told last week that my claim was rejected as further medical info is required from the Doctor,Upon speaking to the Doctor last week,no further info was requested from Doctor,I am disputing this rejection and will escalate to the highest Level possible.I urgently request that my claim be re looked at,I will not accept this decision considering the terrible service I receive from Liberty.