Terrible Service from Libery

I have submitted a claim in January 2025, and since then i have been given the run around by the claim assessor, Matshidiso Lamola, she is *********** and refused to give Liberty's definition of certain criteria via email, she always says she tried to contact me which she didnt, so i requested it via email, she was very reluctant to sent the information via email, i waited for more than a month. I have sent numerous emails for an update but these just get ignored and maybe if im lucky sometimes i do get an email saying that the agent couldnt get a hold of me via telephone, when i clearly stated in my emails i prefer to have everything written down on email. Liberty comes up with excuses like the medical officers and looking into the claim, then it is referred to relevant stakeholders. How long does it take for them to have a look at the claim? Today i get a reply to my email after 2 weeks that she was on sick leave. Does Liberty have only 1 assessor? Does it take 8 months to get feedback? They are very quick to take our money which is a fat lot but will avoid us Clients when it time to pay.