Terrible service from call center agents/supervisors

<p>It is an absolute disgrace, the service you are allowing your agents to render to the customers. For such an important service one can excuse negligence once, but most definitely not a second or third time. These agents are working with very important profiles of customers but these people really do not attach any importance when customers request service from them. I have been trying now for the last few weeks to let a special debit order go from my bank to Liberty without success. Dealing with different agents, namely Khosi, Thuli, Portia and one I did not get the name off, each of them gave me a reference number which appeared to be irrelevant as I had to explain my situation all over again when I spoke to the different agents. They all made empty promises about the debit order that will go off first it was to be on the 25 November 2016, than from the 28 November 2016 to within 48 hours from the date and the last lie was on 01 December 2016 when I was promised that the debit order will be effected before the end of business on the said day. The agent even promised that she will follow it up the whole day. When you request to speak to a manager than they are to important to speak to you. With this type of rotten service I wonder how long this business will last. I think it will be better for my health to cancel my policy with this company and sign on with one of the competitors as soon as possible. </p>