Terrible service and rude agent fro LIBERTY LIFE

Late 2015 one of the Liberty Life Sales Rep called me and I agreed to see her. Her name is San Naidoo. It was ok for the 1+2 nd year. The problem starts somewhere in August 2017 when she sent me Tax Certificate. I submitted to SARS and refund was paid into my account..Great hey :-) But, 1 month later, SARS requested the funds be returned because Liberty Tax certificate is not properly format. So I contacted San Naidoo, and she said I am the only Liberty Customer that has a problem with SARS. She has a nerves saying that to me, being a Liberty's client without even checking what kind of document she sent me. . So, I submitted again the same certificate and was again rejected , 3x I did that. Eventually, I am tired of this SMS from SARS, I asked her to send me the certificate, only months later, Feb 2018 did she rep**** with the certificate. This time she sent me the correct one, with TAX YEAR ENDING PERIODE 2017 on the top left corner. She asked me to upload the doc to SARS and I did, months after I have asked her. I asked her why did she not attend to my problem and why did she send me the incorrect document for SARS purposes. Her reply was: It was an old document. THAT IS NOT MY PROBLEM. So now, SARS wants the refunds back because clearly late submission was rejected. SAN NAIDOO, you need to pay R2764,80 on my behalf. PLEASE PAY SARS