Terrible service all around

It took 30 min to get through a consultant to assist with my withdrawal and when I eventually did I am iniformed that I need to complete a form first before they can inform me how I have, and this will take 72 hours to receive and review the form . When I ask why I am not able to login to their self service website with, the call centre consultant does not know and transfers me to another department, which was just as useless. No one seems to understand the basics principles of customer service. When I ask led why the institution is withholding information from me about my pension fund, no one seems to care! I can’t wait to transfer my pension fund to another institution where I as a client can easily have access to my own information without having days to get access to my information, my pension fund! Cant believe there are still institutions that treat clients like this! Liberty service is worst than government department.