Terrible Service

Trying for 2 weeks to get my tax certificate. Cannot get past call centre. Cannot speak to anyone senior. Their Whats Up chat has lazy people answering who are rude do not reply and let the session expire. The email info and myliberty are beyond useless they even sent me an email addressed to the wrong person. The complaints email came back to say that email is no longer and referred me to Info who are the problem.They will just delete the complaint. Spoke to Kaitlin on the toll free number she put me on hold and never came back to me. I have never had such *********** and lazy service ever. What do they have senior managers for if you cannot get to speak to them. Hopeless Company.