Terrible Service: 6 Follow-Ups and Still No IRP5 - Liberty’s Complaints Department Ignores Us

Good Day, My father has been trying to obtain his IRP5 from Liberty and after 6 follow up emails with all the information requested not one person including the complaints department has reached out to contact him to provide him with his IRP5. Why is he having to chase Liberty when this is expected for tax season. The service is poor to say the very least. Please contact me so I can provide you with his contact details in order for you to send the IRP5 today. I have never come across such terrible service where not one person including a complaints department acknowledges a desperate plea to obtain a document that is legally required.