Terrible Service

Booked sharks tickets online with own your life. Ive been asked to go to the ticket office and my name does not appear on their lists. Ive travelled from my home twice and currently waiting for a call centre agent to call me back from this morning. No sense of urgency had been given as this incident has caused a major inconvenience to my schedule. The time frame that the agent has give me has lapse long ago. I want all my policies cancelled if liberty is not going to compensate me. They are quick to get policies out to you and your money is debited within a flash, but when it comes to a querry or problem on there side they are worse then snails! How can I be assured if ny money is being handled professionally if they are showing lack of profesionality in both their systems and call centres. Horrific service!