Terrible Serveces

I have a funeral policy with Liberty, and I'm extremely angry and disappointed with the manner in which my account is handled.

I have been calling them since September 2022 to fix my premium but until today nothing has happened instead, I am getting deferent information from their consultants and managers.

At some point I was told I have credit but I and request it to be refunded was told no was the mistake, mind you that was after I completed all their forms, they send me. Again, was told my account was up to date but today I am being told that Jan is still outstanding only them know why....

One manager called me very useless, and she told me different story saying my premium is R422 while I have been paying R550 monthly.

Was also told that in March I will receive cash back but today I am told that no sir that was a mistake you are not going to get cash back instead your premium will increase to R570.

I regret taking this policy, until now No one is giving me correct. info.