Terrible customer service - surrender of policy

<p>I have been trying for the last week to progress the surrender of a policy. I have submitted documentation 3 times and have called the call centre 3 times to follow up and have been given 3 different reasons why nothing has progressed, from unclear pdf's to not inserting where a document was signed. </p> <p>It is really poor customer service that in every instance, no one from Liberty has called or emailed me to advise that there was a problem. After speaking to a number of people, there is a distinct impression in the public that the service Liberty provides for cancelling or surrendering a policy is notoriously slow and frustrating. And the receipt of an automated email advising that my docuemnts or query has been escalated to the correct department and that someone would contact me is no consolation - I have not been contacted since initiating the process a week ago.</p> <p>To add insult to injury - call centre operatives are not helpful any fruther than relaying what they see on their screen.</p> <p> </p> <p>Vvery disappointed!</p>