Terrible assitance when you need them the most!

Hi. Has your brother’s death claim now been paid out? Because my story is word for word the same as yours. My brokers does nothing and every time I phone they say the claim is being processed. And a decision will be made first time is was the 21st May, then it was changed to the 23 rd May and after my call today I was told, you guessed it the claim is being processed and Friday they will give their assesment. So sorry for the delay mam I will make this an urgent matter and give through to management. Do they read this of a prompter???? It sound really rehe****d to me!!!