Terrible ADMIN, Extremely SLOW and unhelpful call centre

My mom passed away in July. I submitted a death claim on 4 of her investment policies as myself and my sister are beneficiaries on the 6th of August. Shortly after emailing all the documents, I called in and was advised that everything was received and was in order. I needed to wait 10 days for it to be assessed.

I took a chance and called in last week Thursday (16th) to be told once again that I needed to wait for it to be assessed.

Today I called again ****h working day since claim submitted). While the consultant was friendly and did actually know what he was doing, unlike the others I had spoken to, he first couldn't find the claim. After some time he managed to find the claim forms and advised he needed to escalate it to claims because nothing has been done and it has not been attended to at all yet. Further being told that I need to call again in 72 hours to check if anything has been done yet.

I find this rather ridiculous from a company like Liberty. I've worked in claims at Momentum Life for 8 years when I was younger and I know that simple death claims on investment policies IS NOT COMPLICATED.

I'm not prepared to wait 3 more days because at this point I don't trust Liberty - so all that going to happen when I call on Friday is NOTHING.

Please can this be resolved and finalised TODAY. I know it's possible to do so.

Policies are part of a group package. Numbers ********** 380, ********** 366, ********** 119, ********** 101.