Temp Disability Claim going on 8 months

<p>I am appalled that the service I have received from Liberty. Going on 8 or 9 years I have had an insurance policy with Liberty Life which includes permanent and temporary disability, income protector and life cover. I logged a temporary disability claim due to medical reasons in October 2016 apparently subject to 1 month waiting period. After losing my job in June 2016, making sure that my situation is cover we submitted the claim form and all required documents. For 4 months we had to send additional documentation back and forth. My poor representative and mom have been going crazy while I was in and out of hospital. Every 2 weeks I get an email to say my claim has been referred to the Medical Assessment team or it’s back with the Underwriters, occasionally even get an email to apologize for the backlog in claims. This is ridiculous! It’s going on 7 months now since we started proceedings and to top it all my mom has had to pay the monthly installments to avoid the policy from lapsing. What the hell is going on? I have escalated the claim numerous times over the past 6 months to no avail. The financial advisor who manages the policy for me has been on their case weekly and is just as frustrated as I am. And getting someone on the phone to tell you anything more than what my email updates say is impossible. We have spent more in telephone costs a month than the monthly premium. I have no choice but to carry on paying the monthly installment in the hope of a positive outcome but at this point I would not even suggest to anyone to take out any kind of policy with Liberty.</p>