Telephone Sales *****

Good day I am very disappointed at the experience I came across with Liberty Insurance company. In 2016 April I bought a house with Standard Bank and I was told Liberty offers Life Cover policy as part of the house purchase as it is a must to have a Life Cover if the client does not have one. I declined the offer since I possess existing Life Cover with Sanlam.

I was advised that since it was already allocated on my bond installment I will have to do a cancellation then. Which I did on the 26 July 2016 and my cancellation was implemented well. Then the beginning of march 2018 I receive a call from Liberty Sales consultant making me aware that currently I do not have a Life Cover with them on my bond, I agreed and made consultant aware I possess one with Sanlam and made provision for my bond on it too....meaning declined the Liberty Life Cover policy. To my surprise on the 15 March 2018 Liberty Life Cover policy was reinstated without my permission, when I call to enquirer about it....their lines just rings without anyone to answer and assist on the 04/04/2018. I re-email the request on cancellation I did on the 26/07/2016.....until recent I have not received a feedback on the matter. I smell a ***** here......I cannot afford another deduction on my debit order (bond) without my consent......THIS IS UNPROFESSIONAL!!!!!

Regards DP Jwili