T20 Tickets didn't work!!!

I am currently a Liberty Customer and part of the rewards programme, Own Your Life. I got cricket tickets for yesterday T20 (SA vs ENG) when they were released and received the actual tickets a week later via e-mail. After going to the stadium, I realised the tickets were not scanning at the entrance. Thereafter I went to the ticket office to get them reprinted and i couldn't, because Liberty cancelled all the tickets and apparently reissued them, but none of its clients received the new tickets????? I am utterly disappointed with Liberty services as there was no one to contact to even discuss this matter with. I wasted my time going to the stadium, spent money on petrol, finding and paying for parking, buying snacks all to be rejected at the gate!! And I am not the only one, there were many unhappy Liberty customers. Absolutely disappointing and I expect some sort of compensation for this!