SK
Saheda K
1 reviews | Active since May 2019
07 Aug 2019, 08:30
Surrender Policy ***
Policy ***. Once again another terrible experience trying to surrender a liberty life policy. It has been 2 weeks and still no funds have been transferred to me. Last week Thursday Liberty life called to say the surrender would take place on Friday. It is now Wednesday nearly a week later and still no funds.
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Replies (7)0
Replies (7)SK
Saheda K's updateReviewer Update
07 Aug 2019, 17:47No reply as yet
SK
Saheda K's update07 Aug 2019, 17:47
Reviewer Update
No reply as yet
SK
Saheda K's updateReviewer Update
08 Aug 2019, 09:41Still no reply
SK
Saheda K's update08 Aug 2019, 09:41
Reviewer Update
Still no reply
SK
Saheda K's updateReviewer Update
08 Aug 2019, 12:39Has liberty stopped responding to Hello Peter complaints?
SK
Saheda K's update08 Aug 2019, 12:39
Reviewer Update
Has liberty stopped responding to Hello Peter complaints?
Liberty Group South Africa's replyOfficial
08 Aug 2019, 14:32Dear Ms ***a
I would like to sincerely apologize for the frustration that you are experiencing.
Please note that this matter has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
I would like to sincerely apologize for the frustration that you are experiencing.
Please note that this matter has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
Liberty Group South Africa's reply08 Aug 2019, 14:32
Official
Dear Ms ***a
I would like to sincerely apologize for the frustration that you are experiencing.
Please note that this matter has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
I would like to sincerely apologize for the frustration that you are experiencing.
Please note that this matter has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
SK
Saheda K's updateReviewer Update
12 Aug 2019, 21:17Still not resolved
SK
Saheda K's update12 Aug 2019, 21:17
Reviewer Update
Still not resolved
SK
Saheda K's updateReviewer Update
13 Aug 2019, 21:05Still not resolved....
SK
Saheda K's update13 Aug 2019, 21:05
Reviewer Update
Still not resolved....
SK
Saheda K's updateReviewer Update
14 Aug 2019, 15:39Finally got an email saying surrender completed and funds will reflect in 48hrs. This took more than 10 days to complete and a series of 11+ emails.
I will not recommend Liberty Life to anyone out there. They are quick and on time to take your money BUT delayed with payments to their clients and their lack of communication is appalling. The only response you ever get is an auto response.
Liberty Life is a Terrible excuse for a Financial Services Provider and they should be ashamed of their customer service.
I will not recommend Liberty Life to anyone out there. They are quick and on time to take your money BUT delayed with payments to their clients and their lack of communication is appalling. The only response you ever get is an auto response.
Liberty Life is a Terrible excuse for a Financial Services Provider and they should be ashamed of their customer service.
SK
Saheda K's update14 Aug 2019, 15:39
Reviewer Update
Finally got an email saying surrender completed and funds will reflect in 48hrs. This took more than 10 days to complete and a series of 11+ emails.
I will not recommend Liberty Life to anyone out there. They are quick and on time to take your money BUT delayed with payments to their clients and their lack of communication is appalling. The only response you ever get is an auto response.
Liberty Life is a Terrible excuse for a Financial Services Provider and they should be ashamed of their customer service.
I will not recommend Liberty Life to anyone out there. They are quick and on time to take your money BUT delayed with payments to their clients and their lack of communication is appalling. The only response you ever get is an auto response.
Liberty Life is a Terrible excuse for a Financial Services Provider and they should be ashamed of their customer service.