1 reviews | Active since Apr 2017
Struggling with EVERYTHING regarding late fathers policy
<p>My father passed away in 2013, the only beneficiaries are me, my brother and mother. Initially the trustees decided to pay all of the money to my brother (older than 21 and not dependent on my father at all) because according to Liberty he is more dependent on my father, with no other valid reason given, and no information asked from me about my financial situation or dependancy on my dad. I complained because my fathers will stated everything should be divided between the 2 of us.</p> <p> </p> <p>The first complain was in January 2017, I am still struggling to get decent info out of Liberty 3 months later. Still NO answer, everytime I phone them regarding this matter they can either not give an answer or they want more documents, which will be referred to the trustees, and takes 15 - 45 working days for an answer. </p> <p> </p> <p>I am fed up!! There were the same type of policy at another institution and it was handled and done in a month with NO excuses and no nonsense.</p>
Dear Ms Ayres
Thank you for your posting.
In order for me to urgently assist you. I need you to provide me with your father’s policy number or ID number.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Ayres
Thank you for your posting.
In order for me to urgently assist you. I need you to provide me with your father’s policy number or ID number.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
