Struggling to get my payout!

My previous company got liquidated and all assets frozen. Al employees contributed towards provident fund. i submitted all details as requested by Liberty Life and advised them on my banking details that changed (i supp**** a formal bank document). they still deposited the money into the wrong account. I phoned their call center and enquired about payment. they said they have to wait for the money to be returned before they can transfer it into the correct bank account. A month later and i'm still waiting. i contacted Liberty yesterday and their call centreradvised that they can not assist me any more, as the liquidators froze the payouts!!!!! what the hell is this all about. All beneficiaries were paid on the 1st June 2019 and not me. Liberty Life made a mistake and now they can't help me? how can a call center say that they can't assist me any further..... without explaining the proper route to follow in order to resolve this matter. It is my money i contributed, but now i'm stuck, resulting in laying a complaint here. i just want my money!!!!