STOPPED PAYING MY REWARDS

I'm just not sure how to get this issue fixed once and for all. I have been struggling to get my reward payouts for months!<br> <br> I called a few months ago and caused chaos at a call centre after speaking to numerous consultants and a supervisor for over 2hours on numerous calls. Of the people I spoke to, only the supervisor called me back, and one consultant who he made apologise. I had some supervisor SWEAR to me this would never happen again. I was given story after story, lie after lie regarding when I would be paid, what had happened that my rewards didn't pay out and when I would be called back.<br> <br> And here I sit AGAIN... I pay my my own your life every month... I go to the gym... every month... I have the fitness rewards activated but have to FIGHT tooth and nail to get my rewards paid into account.<br> <br> When logging into my virgin active account... my gym visits are plainly visible. When logging into my OYL account... no transactions/rewards are visible since January this year, even on a detailed search.<br> <br> Is this even worth it? I am concerned for my policies... what will happened the day my investments need to pay out?<br> What do I do to END this frustration and concern??