STOP ****MING OUR PARENTS! PAYOUT FUNERAL CLAIM!

I am extremely disappointed in Liberty. My mother has a Funeral Policy that covers my grandmother. At claim stage she was told the policy lapsed 1 year ago. No communication was sent to her. Liberty still sends communication as if her policy is active! My mother has paid for that policy while this was still under FNB, she then started seeing communication from Liberty - which tells us that the policy was taken over from FNB to LIBERTY. For over years my mother has been paying for that policy and you tell her when we need to bury her mother that her policy has lapsed???? THAT WILL NOT HAPPEN UNDER MY WATCH. I WANT THIS INVESTIGATED IMMEDIATELY AND HER PAYOUT TO BE DONE ASAP!!!!!

YOU MAY TRICK OTHER PEOPLE NOT MY MOTHER WHO HAS PAID THIS FUNERAL POLICY FOR YEARS.

POLICY NUMBER *** Call me - I will give you details and my mothers number