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abubakr K

1 reviews | Active since Feb 2012

09 Sept 2017, 07:29

Still waiting for pension fund payout

I left the company in July 2017, did all the paper work then. Was told it will take 30 working days. It's now 2 months. I followed up with my financial adviser and after she followed she learnt there was some error on the paperwork and she will sort it out. I was then told I will be paid on the 8th of September. Still nothing.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply11 Sept 2017, 10:11
Official

Dear Mr Abubakr

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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