LT
Lindelwa T

1 reviews | Active since Oct 2014

20 Jul 2018, 10:52

Still waiting for pay out!!!!

Please assist, this is rather a matter of life and death! If George Aschendorf can understand as explained previously the seriousness of getting the funds paid out in order for my sister to pay for her hospital bills we will really appreciate it. I need someone superior to George Aschendorf to explain the reasons for this delay and what time today will the funds be transferred to her account? It is utterly unacceptable that emails for follow up has to be continuously sent to this person with no response, this behavior is disgusting and I find him rather ***********. Liberty you are useless!!!!!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply20 Jul 2018, 12:10
Official

Dear Mr and Mrs Tshabalala

I would like to sincerely apologise for the frustration that you are experiencing.

This email is to confirm that I received all the correspondences and I have urgently escalated your complaint for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind Regards

Sizwe Ncipha

Liberty Group Customer Relations

sizwe***