Still waiting !!!!

Good day<br> <br> Why is it that companies always promise one thing and then don't stick by it ?<br> <br> I had a stroke in November 2014. As a result I had to leave my job.<br> I had a provident fund with Liberty Life.<br> <br> I claimed to have it paid out and was told it should take 2 weeks yet now, almost 4 weeks later, I am still waiting.<br> I was told about a week ago that it will be finalized by the 19th....today yet nothing.<br> Apparently finalized doesn't mean paid out. I am still waiting for them to tell me when that will happen.<br> <br> What really irritates me is that they say 2 weeks knowing it will probably take a lot longer !!<br> <br> I told them how urgently I need the money but I am still just given false promises.<br> I am wheelchair bound due to the stroke, complicated by having Rhumatoid Arthritis and I was counting on getting that money.<br> Now I am still waiting, am in further financial trouble and wondering when I will get the money.<br> <br> I get that Liberty doesn't always have control how long things take but then why lie to clients and create further problems for the clients by promising things they can't deliver on.<br> <br> At this point I just need the pay out asap and need to know exactly when that will happen !!!!