PW
Pierre W
1 reviews | Active since Dec 2009
29 Mar 2016, 16:25
Still ignoring the DMA Do Not Contact List
Dear reader<br> <br> After receiving an unwanted telephone call on 9 December 2015, I wrote a complaint here.<br> One of the Liberty call centres obviously ignored the Do Not Contact list.<br> This incident was supposedly resolved back then.<br> <br> YET THIS AFTERNOON I RECEIVED ANOTHER CALL TODAY FROM BMI ON BEHALF OF LIBERTY?<br> I have spoken to the supervisor at the call centre and he promises to investigate and provide feedback tomorrow.<br> <br> THIS TIME I WANT TO KNOW WHO PROVIDED YOU WITH MY DETAILS.<br> NO EXCUSES WILL BE ACCEPTED, AND DON'T THINK I WILL LEAVE THIS ALONE THIS TIME.
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Replies (1)Liberty Group South Africa's replyOfficial
30 Mar 2016, 06:55Hello hislordship,
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply30 Mar 2016, 06:55
Official
Hello hislordship,
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
