STILL AS USELESS AS EVER

Wow, how pathetic can a company be?

It has been exactly two weeks now where I just want to change my home address on my policy.

First they advertise that you can do it on the APP - which is not true.

After numerous calls (without any success) I've decided to get a hold of them maybe through Hello Peter (because I don't know what else I need to do just to be assisted).

After my first review they did actually send me a reply where they stated that I should email them with the necessary information so that they can help me. Which I did, and YET without ANY progress thereafter.

Now they call me - and I do answer the phone... Just to have literally NO response on the other side of the phone. After this, they send me an SMS stating that they tried to call me but were "unable to reach me" - that is UTTER NONSENSE.

This is getting ridiculous. I mean, I literally just want to change my home address.

Please help me out here, but this CANNOT take TWO WEEKS of consistent effort to reach them.