ZM
Zakithi M

1 reviews | Active since Sept 2011

21 Jun 2016, 20:17

*****ing my money

<p>I have been a good Liberty customer. Good meaning that I pay my premiums every month. Not one premium missed. I instructed Liberty to deduct from my account on the 25th, because I get paid on the 25th. But for some reason only known to this institution they feel entitled to debiting my account twice in one month. This is the second time this happens. I am suffering for having some money, my money left in my account just before payday. Liberty is not the only debit order that I have. ALL other institutions have RESPECTED my instruction of my debit order date. Can Liberty kindly refrain from *****ing my hard earned money. I have always paid my premium so I don't even see why they are using that naedos tracker thing. Please be kind enough to deduct from my account on or after the 25th. Otherwise I will be forced to take this further because unless Liberty is planning to bury my twice I don't see how they are entitled to MY money twice in one month. Should have never taken a policy with this ***** company</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply22 Jun 2016, 05:08
Official

Good day Ms. Myeza

We apologise for the frustration this matter has caused you.

I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me ********** you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
**********