STAY AWAY FROM LIBERTY LIFE

I wish I was able to give them NO stars! Liberty Life does not have the slightest clue on how to service their clients. 5 months ago I put in a claim for my late fathers retirement annuity death benefit. They always tried pushing back with pathetic reasons as to why they cannot process my claim then eventually in March 2022 I received a Final Decision letter which I immediately signed and I was told the money would be released within 48hrs. Today is the 14th of April 2022 (bare in mind we are heading for the easter weekend so this would be another excuse for the delay) and after numerous calls to them and agents cutting the line on me, hundreds of emails not being acknowledged, a complaints agent who gives me attitude with his sad excuses that they have high volume claims, that my matter has been escalated to the claims department (who i am convinced are not working) but the person hasnt gotten to my claim as yet, to the tens of twenties different timescales of 48hrs for the money to be paid into my account - I AM FED UP

I will never consider this financial service provider when I look around for policies for my 3 kids when I too will depart from this world. They havent got the slightest clue when it comes to customer service, they are one of the worse I have ever had to deal with and I am now lodging a complaint with the ombudsman.

STAY AWAY FROM LIBERTY LIFE by all means, they will just make your life more stressful.