Stash withdrawal not paid

I honestly don’t know what else to do anymore. I am heartbroken, angry and extremely frustrated with Stash Liberty.

I made a withdrawal of R8,782.43, and today it has been 9 days and I still haven’t received my money. I have used this service before, and withdrawals normally take around 3 days. I never expected to be left waiting this long with absolutely no proper explanation.

I have called Stash Liberty numerous times, but nobody seems to care enough to give me a straight answer. I keep getting left waiting and passed around, while my money is nowhere to be found.

I even contacted TymeBank, and they confirmed that they have never received the payment from Liberty. So where is my money?

What hurts me the most is that I did not make this withdrawal for something unnecessary. I have a sick child. I needed this money because my child needs me, and I am now sitting here worrying about how I am going to manage while waiting for money that is rightfully mine.

How can a company treat people like this? We are talking about people's hard-earned money and, in some cases, money needed for emergencies and medical needs.

And I am not the only one. I have seen **so many people on Facebook and Twitter/X complaining about the exact same problem — delayed withdrawals, no communication and customers being left desperate for answers.

Stash Liberty, please understand that behind every withdrawal is a real person, a real family and sometimes a real emergency. We are not asking for a favour. We are asking for our own money.

I am begging you to please resolve this matter and release my R8,782.43 urgently. I have waited patiently for 9 days, I have called repeatedly, and I have been given no meaningful answers.

This is not just frustrating anymore. This is affecting my family and my sick child. Please do the right thing and pay me what I am owed.

Please call me on this number, ***