Stash: Good product, horrible customer service

I have been using Stash for many years. I've never had the need to interact with anyone from Liberty about it. However, since a couple of days ago, I can't access my app anymore. I have sent numerous emails to ***, and ***. Of all these, I received ONE response, saying that I must re-install the app. Which I have done, but without success. I rep**** to that email to say that the problem has not been resolved, only to be met with silence ...

I then took to their chat line on WhatsApp. The chatbot part is of no use, so I asked to speak to an agent. That is a nightmare again! Maletsatsi Motaung was the first agent. His only advise: "Contact them on ***". If I then point him into what I said earlier that they don't respond to that email, he just copy/paste his previous response: "Contact them on ***". Have you ever!!!

He then said that they will contact me. When I asked if they will call, he just never responded, and the chat was ended automatically. So I had to go through the SAME process again, but with a different agent. That session was ended, because I was on a phone call. So I tried again, only to get Maletsatsi Motaung again. S/he then became clearly irritated with me, because start to use my first name (which is not very professional from somebody who I have never met, and it sets a very aggressive tone). S/he pointed out that s/he has told me that they will contact me, and that I have to wait for that call. I then pointed out that I have been waiting for 40 minutes, and still no one called me. Maletsatsi then just ignored me, and the chat expired again.

This is really juyst not a way that a financial service provider should deal with clients who need to access their funds. I will therefore also consider to move all my other investments and life insurance to another company. Shame on you, Liberty and Stash!