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LJ
Lucille J

1 reviews | Active since Feb 2019

18 Feb 2019, 10:02

Standardbank/Liberty Wills and Trusts

If i could give this crowd a zero rating i would. I have been dealing with them, since mid July 2016. My sister passed away leaving a very small Will. I have been emailing them since October 2018 in connection with an unresolved matter. I dont get any replies from any of the five people i address the emails to. Prior to that i battled to get signing power for a bank acc for the business i inherited from my sister. This was an ongoing battle as well. Nothing has been easy , it has been a veritable nightmare dealing with these administrators at Standardbank. I would not recommend anyone to have a Will with Standard/Liberty. They are arrogant and ***********. They send the nicest letter in the beginning telling you, you will recieve regular sms's to update you...i have never recieved one such sms since july 2016. I have been requesting a copy of the Final Distribution statement, since Oct 2018, I have never recieved one. They dont communicate at all. I am now cc my email to at least 5 people at Standardbank/Liberty and still no response. DONT LODGE A WILL WITH THIS CROWD. You would be creating a monumental headache for your family to deal with.

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Replies (5)
Liberty Group South Africa
Liberty Group South Africa's reply19 Feb 2019, 08:57
Official
Dear Ms Joseph

Thank you for your posting.

I would like to sincerely apologize for the frustration that you are experiencing.

Can you please provide me with contract details; so that I can urgently assist.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***

LJ
Lucille J's update16 Apr 2019, 16:19
Reviewer Update
Nothing was resolved since Sizwe Ncipha posted the above reply. In fact it got rather interesting. The Will Administrator tried to blame me saying i had indicated that i did not want the refund , fortunately i have kept all the emails pertaining to this matter which clearly show she was informed ,that she had responded and still went ahead and made an error. The money which was due to me was ......paid to the wrong beneficiary !!! The Will Administrator has advised me that until they are refunded by this beneficiary they will not be paying me !!!! I really cannot believe that Standard Bank /Liberty can make serious errors such as this !! DONT LODGE YOUR WILL WITH STANDARD BANK/LIBERTY, it could go very wrong !!!! They ignore all your communications with them, and do not attend to your queries.
Liberty Group South Africa
Liberty Group South Africa's reply16 Apr 2019, 16:46
Official
Dear Ms Joseph 

Agreeable to our telephonic conversation earlier on refers:

Can you please forward me all level of correspondence, so that I can urgently assist.

Regards
Sizwe Ncipha
Liberty Customer Relations
***

LJ
Lucille J's update17 Apr 2019, 07:36
Reviewer Update
All correspondence has been fowarded to you, Lucille Joseph
LJ
Lucille J's update06 Aug 2019, 16:41
Reviewer Update
This matter was resolved after i made contact with top management only. An administration error where they paid my money due, to the wrong recipient and then informed me that this recipient would not refund the money to them, so that they could then in turn pay me!!! Poor service, huge errors and only once i emailed the top management did i get results. The person who replies to these messages via HelloPeter,Sizwe Ncipha, is also a waste of time !! So, Sizwe please dont bother replying or contacting me re this message. And STANDARD BANK......GOODBYE, IT WAS AWFUL DEALING WITH YOU !!! DONT LODGE YOUR WILL WITH STANDARD BANK !!!!