So much for 5-7 days release! Of Funds

This is what your clients have to write with a red face not being able to make deadline on payment due to your poor service!!! The person involved is a foreigner not fami**** with your pathetic system. Attend to this guy ASAP!

The mail a client at Liberty Life sends. - (Shocking!)

Yes indeed, my initial call to Liberty yesterday was merely a follow-up on last Friday's discussion with a relevant 'Consultant'

After three additional calls ( & R300.00 plus in mobile airtime) we are no further advanced - even despite my 'temper tantrum' at 17.40hrs due to frustration!

I regret to say that you need to cancel Friday's complex arrangements as the funds to be transferred will not be available.

In essence .... Liberty's 'Legal Dept' have, as yet, not given their acceptance/approval of the submitted 'Power of Attorney' document despite it (apparently) having been earmarked to be "fast tracked" - this inspite of what I was told last Friday! Until the "pay out" dept receives such, nothing more can be done!!!

Believe me .... I am at my wits end! Especially after being told that the 'Consultant' needed to talk to the policy owner, namely my mother for whom I hold overall 'Power of Attorney' due to her being 93yrs old; severely hard-of-hearing; has no cell/landline or internet access & suffers from Dementia!!!

I will, obviously, continue to exert "client pressure" on the 'Consultant' (named Pearl, dealing with Case ref(will supply below) today & continue to keep you updated. I have also asked my Financial Advisor - who places substantial business with Liberty - to do whatever he is able in order to expedite this matter ASAP.

I regret to be the bearer of this update.

With apologies, Lawrie