Slow service

Did a death claim on the 3rd of August 2022 for my mom. And till today till no money in my account. Been calling the company every week and last week Wednesday 10 August 2022 they said no the ID copy of the deceased is not clear, which I then sent a clearer one on the same day, called the call center again 11 August to check if they received it which they did and had escalated the matter to their processing department, called again on Friday which they said they have ascalated the matter yet again. It's Monday today 15th August 2022 and I'm still waiting for feedback or money in my account. Ealier on this year I had an issue with them not updating my updated policy and now I'm struggling with them processing a death claim. If it were possible to take the money I been paying towards the policy I would and move to a place where they are more efficient. I pay my policy on time each and every mnth but it's hard for them to do the same to a customer. Liberty life I'm sick and tired of this treatment!!!