Slow payout don't take emergency into consideration

Have a retirement fund with Liberty was let go from my employer I than submitted my claim form all in order and correction where I can there said Turn around for payout is 10 days but mine went over I called everyday to enquire about my claim as I am desperate for the money and I am unemployed needed it to live for the month but each day is a different story on my payout I even requested for them to please do it pay and clear as I need to pay rent urgently that was not considered have been on different funds before never had such issues for one I was in a similar situation they made sure they payout soon as I had an emergency.. Liberty pls I am in need of money urgently