Slow Claim Process

Hi. I have lodged a claim with the insurance company which was valid. This was done in August. The slight delay was that my doctor was hospitalised and Liberty needed medical reports. This was done. All complete documentation was in place a few months back. The Liberty financial consultant is Isaac Leslie. The process is still going on, on promises that it would soon be paid out but bcos of the backlog. Its now two months. So all in all the claim is a 5 months old. Please assist in speeding up the delay. Every time I query, there's always a different story by the call centre and Isaac.<br> <br> Thanks<br> Mervyn