Sis on you Liberty Life

I am assisting a friend with this complaint, I had to give them a one star rating because that's the minimum allowed by Hello Peter. Liberty Life your feedback is atrocious. I especially want the manager of Zay Francis to read this. When you promise a client feedback, stick to your word. I am expecting a payout from Liberty for my provident, I phoned two weeks ago to check how things are progressing, they told me all well payout should be 05/07/2019, I then again phoned last week same story all okay it was send to some department for quality checking, Well the 5th came and went still no payout I phoned this morning and was told the same old boring story"your request was send to the quality checking department" I then told adviser I would like to speak to one of them, the answer was "they don't have any phones" I called bullsh@t and asked to speak to a manager. This is when Zay Francis came onto the line and promised the world, this was at approx 14:00, she promised me several times she will call me, by 16:00 I called again and reminded her and once again she assured me she will call back after 17:00. No call from her or anyone else, I know this might be a tall order but can Zay Francis manager please call me to sort out my problem.