Sick and tired of unprofessionals that just care about commission

So over a year ago I decided to move my policy from old mutual to liberty due to low service levels from the person handling my policy. So a advisor name Lester Wentzel kept calling and nagging us to transfer our policy reassusring best service and communication, which didn't happen, a year later I found out my funds from old mutual wasn't transferred as yet, thanks to Lesters assistant Shane who is extremely unprofessional. I told them to stop my policy. now I contacted Shane asking what is the procedure to have my funds paid out or transferred back to my old mutual policy and why does my liberty policy show missed debits? when I clearly asked them to stop my policy,? I am sick and tired of unprofessional people handling or handled my funds. all they care for is their commission nothing more nothing less. you can contact both these unprofessional individuals on ***. They should not be allowed to work with other peoples funds as they dont care about customer service at all