Shockingly disappointing service from Liberty Life

Absolutely SHOCKING service from Liberty Life!!!!!!!!!!!!! We have all fallen on hard times because of Covid-19 and for more than 2 months I was trying to get to SPEAK to someone. I don't have phone minutes to hold on for their customer service help line indefinitely, so I after I had to hold on the first 2 times for exceptionally long times and still did not get to speak to a consultant, I repeatedly mailed them requesting for someone to call me, but to no avail!!!!!!! I eventually got a MAIL back (still, NO PHONE CALL) stating I could pay a lower premium, saying the quote would follow. In the meantime, I rep**** saying I accept the lower premium, and made a payment to cover the premium. Several days later I was still awaiting the quote, but as I had accepted the proposal in the meantime I had thought nothing more of it, and as I had also paid the proposed premium in the same month, I thought the matter was dealt with. After had eventually received the quote, I returned it on the 21st of July, BUT NOW NO ONE SEEMS TO BE ABLE TO FIND THIS MAIL!!!! But how can I be surprised when service from Liberty has been nothing but dismal???????????? What's even more disappointing is that I had accepted the proposal, made the payment, and if Liberty had still not received the quote, WHY HAS NO ONE BOTHERED TO PHONE ME??? So they take my money, and then tell me to ****** off, my business is not good enough...after having contributed for almost 10 YEARS!!!!!!!!!!!!

I eventually got to speak to someone last Friday 7 Aug, spoke to Norma, who promised me a manager would phone me. STILL NO PHONE CALL, YET AGAIN JUST ANOTHER IMPERSONAL EMAIL!!!

If I have to reinstate and pay arrears, I will definitely take this to the press as well as the ombudsman, and Liberty Life will never see another cent from me.