Shockingly disappointing.

I was very shocked to hear that after my mother had escalated a ********** policy with Liberty which has been deducted money from her bank account, she was told they would still have to deduct the monthly premium until the investigation is over. Not only that there has been no update on the so called investigation since the day the case was opened on 21-11-2022 even after numerous follow up emails were sent to the company with the policy number in question.