Shockingly Bad Service

This has been the worst experience I have received from any company… I have been paying for a retirement package for a number of years, but never received any policy schedule, since I was signed up.

In February this year I approached the financial advisor who had been appointed to me. I wanted to enquire additional services and the policy schedule. To which I received a message “I will contact you shortly”

After 2 months of waiting for a response, I contacted him again, and receive a message “I will give you a call later” and still received no feedback. I then sent a voicenote requesting him to give me details for anyone else I could contact at Liberty, and only then did I receive a call back. But I then still had to wait a number of days for my query to be resolved…

So I then decided to move my pension over to Discovery because the service is much better and the financial advisor always replies to my queries instantly and assists me promptly. He checked for my records and was unable to find any policy for me with Liberty. He then sent an email to Liberty on Tuesday (it is now Saturday) and we are still awaiting a response.

I fail to understand how or why you sign up new clients and then you don’t look after them? Please can someone get back to me, so I can finalise this.