Shocking service from Liberty

We realised some investments with Liberty. It took over 6 weeks and I don't know how many phone calls to get the funds paid. They never once came back to advise of problems or what other documents were needed. Our people had to phone time and time again to find out what was happening. The Liberty staff were completely unhelpful and apparently "couldn't care less" about their clients. Will never invest with them again, and would warn other people to be careful.