Shocking Service

I have a client and his wife is a policyholder with Liberty - she is currently very sick with cancer and bedridden for the past 3 weeks.

All he is trying to find out and do is pay her premiums on her policy she has with Liberty and nobody is prepared to assist us.

What type of service is that? He came to me out of desperation. I called the call centre and explained the scenario. They confirmed she does have a policy with them but refuse to give the number or arrears. They gave me their bank details but refuse to give a reference so that we can make the payment towards the correct contract. I understand there are processes but surely there is a human aspect and common sense in this world as well? What is the purpose then of having insurance - the client realise their obligation but you refuse to meet them halfway....