Shocking service!!!!

<div>I am appalled by the service that I have received by Liberty! I have an RA with Liberty. I app**** for early retirement on 10 August 2021. All my documentation was completed and submitted to Liberty Consultant on 10 August 2021. Almost a month later, I am still waiting for my 1/3 cash payment!!! I have been in constant contact with my Liberty Consultant throughout the month of August, and was assured that Liberty was on track to pay me on or before the end of August 2021. Most other Administrators make payment within 5 - 7 working days, but the reason I was told the payment may take longer was because of Covid...seems like Covid is used for the lack in service as far as I'm concerned. My Liberty Consultant confirmed that he had escalated my withdrawal to the Manager of the Payments Division on 23 and 26 August 2021. On the 31st of August I contacted Liberty directly and spoke to Lesego in the Call Centre. To my shock and horror I was informed that a) a person in Liberty's Payments Division only captured my withdrawal the week before, and she captured it incorrectly as a full payment instead of 1/3 payment, and b) Liberty had not app**** for my Tax Directive!!! When I requested to speak to the Manager of the Payments Division, Lesego advised me that she Could not give me the Manager's details due to the POPI Act...which is absolute *******, as I am a disgruntled client requesting to speak to a Manager, and I have the right to do so, and this in no way breaches the POPI Act. I held on the line for 41 minutes while Lesego spoke to her Line Manager the way forward...which turned out to be a waste of my time and money because I was told that I couldn't speak to the Manager and that Lesego would investigate and provide me with feedback by 17:00. Just before 17:00 I received a call from Lesego who informed me that a) My claim had now been captured correctly, b) Liberty had app**** for my Tax Directive and c) once received payment would be made within 48 hours. All of this happened almost a month after I submitted my withdrawal documentation!!!! The service, or should I rather say, lack of service, that I have received is totally unprofessional and absolutely unacceptable!!! I will most definitely not place any further money with Liberty, or recommend Liberty to anyone I know.</div>