SHOCKING SERVICE

Shocking Service - My son passed away in June 21. It took over 6 months to finally get paid out for the funeral benefit. Every time a enquiry was made - same excuse, due to Covid. Now that's not where it stops. They still have not adjusted the premium for a second funeral benefit on the same policy. Still deducting for my son that has passed on over 8 months ago. I work in a Customer Service Department of a International Company and I have been working at home for over two years for my company due to Covid but I get paid to do my job and have never in my life come across such shocking service !!! I think it's time for some serious training to be done for the *********** staff !!!

PLEASE PEOPLE NEVER DO BUSINESS WITH THIS COMPANY - THEY HAVE NO IDEA ABOUT CUSTOMER SERVICE ESPECIALLY DURING THE TIME OF A TRAGIC LOSS !!!!!!!!!