Shocking customer service

Item: Liberty Group South Africa
Rating: 1
Author: Saheda K

Trying to withdraw my pension money and the lack of feedback from liberty is appalling. I have sent all documents and done everything they have asked. I have emailed daily for the last 2 weeks and they ignore my emails completely, not a single response. The call centre says the process has not even started. It's been 2 weeks since I handed in all the requirements and liberty refuses to communicate with me

Helpful (0)

Replies (2)

Liberty Group South Africa's replyOfficial

22 Oct 2018, 11:45

Dear Ms ***a

Thank you for your posting.

I would like to sincerely apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa's reply22 Oct 2018, 11:45

Official

Dear Ms ***a

Thank you for your posting.

I would like to sincerely apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Saheda K's updateReviewer Update

23 Oct 2018, 06:32

My query was resolved within 24hrs of lodging this complaint. Thank you. What a shame that we have to complain on public platforms in order to get speedy responses from corporates.

Saheda K's update23 Oct 2018, 06:32

Reviewer Update

My query was resolved within 24hrs of lodging this complaint. Thank you. What a shame that we have to complain on public platforms in order to get speedy responses from corporates.