1 reviews | Active since Jul 2011
Shocking Customer Service
<p>Really, I am shocked at Liberty's customer service as of late - I personally had a bad experience yesterday when calling in to update my details and finally after being placed on hold for 6 minutes (just so that the consultant could pull up my details), I was told that they would call me back due to their systems being slow. I am still waiting for the call. Sadly, both my husband and mother have also had bad experiences in the last few weeks.</p>
Dear Michelle
Thank you for your posting.
I sincerely apologise for the poor service that was displayed by our consultant.
Please note that in order for me to escalate your complaint to the relevant management. I need you to provide me with your policy number.
Please feel free to contact me should your require any assistance.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Dear Michelle
Thank you for your posting.
I sincerely apologise for the poor service that was displayed by our consultant.
Please note that in order for me to escalate your complaint to the relevant management. I need you to provide me with your policy number.
Please feel free to contact me should your require any assistance.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***