Shocking

Shocking!!!!!! Clearly a case of incompetence and as a result inconsistent information provided. I have been a customer for more than 20 years. I now want to transfer all my policies to another provider and 5 months later I am still trying to complete the transaction. I consistently get conflicting information about my policies. One email says all has been processed and the next email received states that there are outstanding monies. No one from Liberty has had the decency to follow through any of my complaints lodged on their supposed “customer survey “. I can honestly not say that they have a customer care department as they clearly do not actually worry a out people who have been making use of their services ( now regretting it) for more than 20 years.