Settlement after amicable communication

I would like to thank Liberty Life's Ms Sylvia Mokopanele and her Values Team for the settlement of my late mom's policy that she had taken out in 1990 as cover for her cremation. Unbeknown to my late mom and myself, there was a discrepancy from when her contributions somehow ended a few years ago, eventually having lapsed her policy. However my mom never received advisory/warning letters from a certain gentleman who upon Googling him no longer appears to work for Liberty. Apparent warning letters Liberty suggested were sent by him never arrived, although other annual letters he sent in between made no mention of the ceased contributions, nor that the contributions would be taken from the policy value, nor that the policy would ultimately lapse. I could provide proof of these letters. I see a lot of negative sentiment towards Liberty, but all I can say is that my communications went very well. Sure it took some time, perhaps due to a shortage of staff. I am therefore happy with the Value Team's offer of settlement which was promptly paid out last week. My advice to claimants is to remain polite, to provide as much information as possible, and to not give up too quickly, as there are some really good people at Liberty who are most willing to help.